vSeeBox Shipping

Shipping Carriers

We ship via UPS/FedEx/USPS, depending on your location and package size.

Order Processing

  • Mon-Thu orders: Tracking number will be generate within 24 hours.
  • Fri-Sun orders: Tracking number will be generate on Monday.
  • Orders placed after 6:00 PM, on weekends, or holidays will be shipped on the next business day.

Processing time: 1–2 business day

Attention: Orders are not processed on Weekend and Holiday.

Delivery Updates

Please allow 48 hours after receiving your tracking number for the carrier to display the estimated delivery date.For any questions, please email us. We will respond within 24 business hours.

Holiday Shipping Notice

Please note that during U.S. federal holidays, our warehouse may be closed or operate on reduced hours. Orders placed during these times may experience slight delays. We appreciate your patience and understanding.

Estimated Delivery Time

  • United States: 2–7 business days
  • USA Remote Regions: 5-15 business days

Total estimated delivery time:

  • United States: 1–2 day processing + 1–5 days transit = 2–7 business days

Delivery times may vary slightly depending on your exact location and carrier operations.

vSeeBox FAQs

Is there any product warranty?

1 year warranty and lifetime customer support. 30-day return and exchange.

What it's shipping policy?

Please check Shipping Policy

What it's refund policy?

Please check Refund Policy.

Where can I track my order?

Please check Order Tracking

Where can I apply for a return or exchange?

Please check 30-day return and exchange.

Do you have a vSeeBox Certificate of Authorized Distributor Verification?

vSeeBox Vision is official retail store, which is factory-to-consumer.

vSeeBox won't turn on

1. Check the Front LED Power Light

  • No light at all: Power is not reaching the unit (dead adapter, loose connection, or faulty outlet).
  • Red light: The box is receiving power but stuck in standby or failing to boot.
  • Blue/Green light: The box is actually ON. The issue is display-related rather than power-related.

2. Verify Power Connections

  • Plug the power adapter directly into a known-working wall outlet rather than a power strip or surge protector.
  • Ensure the DC power jack is fully and firmly pushed into the back of the box.
  • If you have a spare compatible power adapter (5V / 2A or 5V / 3A with matching barrel plug size), test it. A failed power adapter is the most common cause of a box that won't turn on.

3. Test Remote & Manual Powering

  • Replace the AAA batteries in the remote.
  • If the remote unpaired from Bluetooth, point it directly at the front receiver (infrared mode) from 2–3 feet away.
  • Unplug the power cable, wait 30 seconds, and plug it back in. Most vSeeBox models automatically initiate boot-up when power is restored without needing the remote.

4. Fix Display Output Issues (If LED Light is Blue)

  • Verify your TV source input matches the physical port used (e.g., HDMI 1, HDMI 2).
  • Disconnect and reconnect both ends of the HDMI cable, or test a different HDMI cable.
  • Plug the box into a different TV or monitor to rule out HDMI handshake/resolution incompatibilities.

4. Damage Box

Network troubleshooting for vSeeBox

You can find a solution based on this article:Network Troubleshooting for vSeeBox

How to fix vSeeBox live TV not working – no signal, frozen or crash fix

Please check this instruction

What’s the difference between model V6 plus and V6 max?

Both the VSeeBox V6 Plus and V6 Max run on Android 14 and support 8K UHD streaming, Wi-Fi 6, Bluetooth, and smooth playback for live TV and on-demand content. At first glance, their core specs look similar, but the real difference is in performance optimization and software features.

The V6 Plus is equipped with a newer chipset that delivers faster response times, smoother app switching, and better multitasking. It also supports split-screen mode, making it more suitable for power users or families who frequently switch between apps. In addition, the V6 Plus offers broader media and audio format compatibility and access to newer features.

The V6 Max, on the other hand, focuses on stability and everyday streaming needs. It delivers reliable 8K playback without extra multitasking features and is often priced more affordably.

How to use split-screen mode on the vSeeBox V6 Plus

Please following this video on YouTube

How to setup my vSeeBox V6 Plus/V6 Max/V6 Pro/V5 Pro?

Please following this video on YouTube

How to program the VSeeBox V6 Max,V6 Pro and V6 Plus remotes to control your TV

Please following this video on YouTube

  • 5 stars: 21 (81%)
  • 4 stars: 5 (19%)
  • 3 stars: 0 (0%)
  • 2 stars: 0 (0%)
  • 1 star: 0 (0%)
B
Bella
Tucked it behind the TV

The box is small. Put it right behind my flat screen.

E
Evan
Settings menu is easy to navigate

Unlike my old tv box, it’s super quick to find the exact option I want to adjust here.

E
East223
Pretty solid media device

The unit is genuinely easy to use. No complicated tricks required to get it up and running smoothly.

A
Alexander
Powers up instantly

The boot time is surprisingly fast. When I turn it on from standby mode, the home screen appears right away without any annoying delay or loading screens.

O
Owen Fitzgerald
Way smoother than my old box

It runs much better compared to my previous streaming setup. It rarely freezes up or gets stuck. On the rare occasion that a feed starts lagging a bit, I just clear the device cache and it usually goes right back to running perfectly smooth.

B
Benjamin
Stays completely cool

Left it running for a whole weekend marathon and it barely got warm. The ventilation on this thing is engineered pretty well compared to my old device.

D
David G.
Good performance

I wanted to love this little Android TV box. Out of the package there are minimal apps installed, no bloatware or ads flying across the screen.

C
Carter
Bought a second one for the bedroom

This is actually my second VSeeBox now. I bought the first one for the living room a while back and the whole family loved it so much that I had to grab another one specifically for my bedroom setup. It’s just so much easier than dealing with regular cable.

M
Mila
The new interface update looks so clean

I really like the refreshed layout on this device. The system menu looks a lot more modern, streamlined, and polished compared to the older versions. It is actually visually appealing to scroll through your apps now instead of looking at a cluttered screen.

x
xX
Love being able to replay missed games

The playback function is awesome. I can easily go back and watch local news or sports matches that I missed earlier in the day without any issues.

C
Cybersaaa
Standard image

The video quality is actually quite good, better than I expected for everyday viewing. The clarity is solid.The picture can vary depending on the channel and its source, but in general, it looks crisp and clean—definitely a clear step up from standard HD.

D
DavidK_NJ
Super Fast Delivery🚀

Arrived faster than predicted.

N
Nora R.
The voice remote is handy

The controller layout is pretty nice, and I use the voice command function all the time to look up titles instead of typing them out.

G
Grace
Best feature set out there

Honestly think this is the most feature-complete TV box on the market right now. It literally has everything you could possibly need.

M
Mc
Good heat dissipation

It stays cool and never overheats even after hours of continuous streaming.

L
Lucas
Solid build quality

The unit itself feels very well-made and sturdy. Even the included cables feel premium compared to the cheap stuff you usually get with these media players.

A
Anonymous

works great

D
Dan Herber

Great product

C
Corey Thornton

Company was very helpful in getting me set up and had great communication on delivery details.

C
Corey Petersen

Love it I have two of them easy to use. Need to figure out how to do my TV with the remote.

A
Anonymous

Was a gift for our son .he just got it and is very happy with it.

N
Nevada Wagner

Easy set up and always something to watch

A
Anonymous

Works as planed, controller a little tricky to get used to

A
Anonymous

Awesome

A
Anonymous

Better than I ever imagined.Takes a little bit to get used to the remote functions but you will master it quickly,also like that the remote is backlit. I was watching movies still in the theaters. More sports channels,VOD has a lot of options. It will get me through winter ……..

K
K.C.
Movie picture quality

Movie nights are perfect now because the picture quality looks absolutely amazing.

  • 5 stars: 21 (81%)
  • 4 stars: 5 (19%)
  • 3 stars: 0 (0%)
  • 2 stars: 0 (0%)
  • 1 star: 0 (0%)
B
Bella
Tucked it behind the TV

The box is small. Put it right behind my flat screen.

E
Evan
Settings menu is easy to navigate

Unlike my old tv box, it’s super quick to find the exact option I want to adjust here.

E
East223
Pretty solid media device

The unit is genuinely easy to use. No complicated tricks required to get it up and running smoothly.

A
Alexander
Powers up instantly

The boot time is surprisingly fast. When I turn it on from standby mode, the home screen appears right away without any annoying delay or loading screens.

O
Owen Fitzgerald
Way smoother than my old box

It runs much better compared to my previous streaming setup. It rarely freezes up or gets stuck. On the rare occasion that a feed starts lagging a bit, I just clear the device cache and it usually goes right back to running perfectly smooth.

B
Benjamin
Stays completely cool

Left it running for a whole weekend marathon and it barely got warm. The ventilation on this thing is engineered pretty well compared to my old device.

D
David G.
Good performance

I wanted to love this little Android TV box. Out of the package there are minimal apps installed, no bloatware or ads flying across the screen.

C
Carter
Bought a second one for the bedroom

This is actually my second VSeeBox now. I bought the first one for the living room a while back and the whole family loved it so much that I had to grab another one specifically for my bedroom setup. It’s just so much easier than dealing with regular cable.

M
Mila
The new interface update looks so clean

I really like the refreshed layout on this device. The system menu looks a lot more modern, streamlined, and polished compared to the older versions. It is actually visually appealing to scroll through your apps now instead of looking at a cluttered screen.

x
xX
Love being able to replay missed games

The playback function is awesome. I can easily go back and watch local news or sports matches that I missed earlier in the day without any issues.

C
Cybersaaa
Standard image

The video quality is actually quite good, better than I expected for everyday viewing. The clarity is solid.The picture can vary depending on the channel and its source, but in general, it looks crisp and clean—definitely a clear step up from standard HD.

D
DavidK_NJ
Super Fast Delivery🚀

Arrived faster than predicted.

N
Nora R.
The voice remote is handy

The controller layout is pretty nice, and I use the voice command function all the time to look up titles instead of typing them out.

G
Grace
Best feature set out there

Honestly think this is the most feature-complete TV box on the market right now. It literally has everything you could possibly need.

M
Mc
Good heat dissipation

It stays cool and never overheats even after hours of continuous streaming.

L
Lucas
Solid build quality

The unit itself feels very well-made and sturdy. Even the included cables feel premium compared to the cheap stuff you usually get with these media players.

A
Anonymous

works great

D
Dan Herber

Great product

C
Corey Thornton

Company was very helpful in getting me set up and had great communication on delivery details.

C
Corey Petersen

Love it I have two of them easy to use. Need to figure out how to do my TV with the remote.

A
Anonymous

Was a gift for our son .he just got it and is very happy with it.

N
Nevada Wagner

Easy set up and always something to watch

A
Anonymous

Works as planed, controller a little tricky to get used to

A
Anonymous

Awesome

A
Anonymous

Better than I ever imagined.Takes a little bit to get used to the remote functions but you will master it quickly,also like that the remote is backlit. I was watching movies still in the theaters. More sports channels,VOD has a lot of options. It will get me through winter ……..

K
K.C.
Movie picture quality

Movie nights are perfect now because the picture quality looks absolutely amazing.