vSeeBox Shipping

Shipping Carriers

We ship via UPS/FedEx/USPS, depending on your location and package size.

Order Processing

  • Mon-Thu orders: Tracking number will be generate within 24 hours.
  • Fri-Sun orders: Tracking number will be generate on Monday.
  • Orders placed after 6:00 PM, on weekends, or holidays will be shipped on the next business day.

Processing time: 1–2 business day

Attention: Orders are not processed on Weekend and Holiday.

Delivery Updates

Please allow 48 hours after receiving your tracking number for the carrier to display the estimated delivery date.For any questions, please email us. We will respond within 24 business hours.

Holiday Shipping Notice

Please note that during U.S. federal holidays, our warehouse may be closed or operate on reduced hours. Orders placed during these times may experience slight delays. We appreciate your patience and understanding.

Estimated Delivery Time

  • United States: 2–7 business days
  • USA Remote Regions: 5-15 business days

Total estimated delivery time:

  • United States: 1–2 day processing + 1–5 days transit = 2–7 business days

Delivery times may vary slightly depending on your exact location and carrier operations.

vSeeBox FAQs

Is there any product warranty?

1 year warranty and lifetime customer support. 30-day return and exchange.

What it's shipping policy?

Please check Shipping Policy

What it's refund policy?

Please check Refund Policy.

Where can I track my order?

Please check Order Tracking

Where can I apply for a return or exchange?

Please check 30-day return and exchange.

Do you have a vSeeBox Certificate of Authorized Distributor Verification?

vSeeBox Vision is official retail store, which is factory-to-consumer.

vSeeBox won't turn on

1. Check the Front LED Power Light

  • No light at all: Power is not reaching the unit (dead adapter, loose connection, or faulty outlet).
  • Red light: The box is receiving power but stuck in standby or failing to boot.
  • Blue/Green light: The box is actually ON. The issue is display-related rather than power-related.

2. Verify Power Connections

  • Plug the power adapter directly into a known-working wall outlet rather than a power strip or surge protector.
  • Ensure the DC power jack is fully and firmly pushed into the back of the box.
  • If you have a spare compatible power adapter (5V / 2A or 5V / 3A with matching barrel plug size), test it. A failed power adapter is the most common cause of a box that won't turn on.

3. Test Remote & Manual Powering

  • Replace the AAA batteries in the remote.
  • If the remote unpaired from Bluetooth, point it directly at the front receiver (infrared mode) from 2–3 feet away.
  • Unplug the power cable, wait 30 seconds, and plug it back in. Most vSeeBox models automatically initiate boot-up when power is restored without needing the remote.

4. Fix Display Output Issues (If LED Light is Blue)

  • Verify your TV source input matches the physical port used (e.g., HDMI 1, HDMI 2).
  • Disconnect and reconnect both ends of the HDMI cable, or test a different HDMI cable.
  • Plug the box into a different TV or monitor to rule out HDMI handshake/resolution incompatibilities.

4. Damage Box

Network troubleshooting for vSeeBox

You can find a solution based on this article:Network Troubleshooting for vSeeBox

How to fix vSeeBox live TV not working – no signal, frozen or crash fix

Please check this instruction

What’s the difference between model V6 plus and V6 max?

Both the VSeeBox V6 Plus and V6 Max run on Android 14 and support 8K UHD streaming, Wi-Fi 6, Bluetooth, and smooth playback for live TV and on-demand content. At first glance, their core specs look similar, but the real difference is in performance optimization and software features.

The V6 Plus is equipped with a newer chipset that delivers faster response times, smoother app switching, and better multitasking. It also supports split-screen mode, making it more suitable for power users or families who frequently switch between apps. In addition, the V6 Plus offers broader media and audio format compatibility and access to newer features.

The V6 Max, on the other hand, focuses on stability and everyday streaming needs. It delivers reliable 8K playback without extra multitasking features and is often priced more affordably.

How to use split-screen mode on the vSeeBox V6 Plus

Please following this video on YouTube

How to setup my vSeeBox V6 Plus/V6 Max/V6 Pro/V5 Pro?

Please following this video on YouTube

How to program the VSeeBox V6 Max,V6 Pro and V6 Plus remotes to control your TV

Please following this video on YouTube

  • 5 stars: 19 (83%)
  • 4 stars: 4 (17%)
  • 3 stars: 0 (0%)
  • 2 stars: 0 (0%)
  • 1 star: 0 (0%)
a
amandawilliams
Excellent Communication

Great communication. Works great.

Z
Zack45
Fine if your Wi-Fi is good

Playback is mostly stable. I get a random pause here and there during peak hours, but it usually catches up on its own without a full freeze.

C
CC
Plenty of channels to choose from

The overall content source library is quite large. There are more than enough networks and live streams to keep me busy.

R
Rick Menasco
Solved All My Streaming Issues

So glad I got this. Solved all my issues with fuzziness streaming live shows and sports. Better than I anticipated. Highly recommend.

J
Jax
Perfect size to hide away

This box is super compact. I managed to mount it right behind my computer monitor, keeping my desk completely clean and free of messy wires.

D
DN
Good help from the support team

I had a question about the settings and the customer service team replied back within a couple of hours with a really helpful solution.

J
J_TX
The keyboard remote is an absolute lifesaver

This device is incredibly user-friendly, but honestly, my absolute favorite part is the mini keyboard controller it comes with. Typing out long movie titles, search terms, or login passwords is an absolute breeze now. It is incredibly responsive, tactile, and way faster than clicking around with a standard directional pad.

N
N
The wireless speed is fantastic

Network signal is super stable. I haven't seen a single drop or loading loop while connected to my home Wi-Fi network.

E
Emma.R_NY
Basic menu

The interface is functional. Nothing fancy to look at, but it works.

G
Gwen
Has some pretty cool features

I’ve been messing around with the settings for a couple of days now. It actually comes packed with a lot of handy, practical tools that make browsing through things a lot more efficient.

B
Brandon Higgins
Fast signal connection

It connects to the signal instantly and streams without any buffering.

M
Mia Kowalski
Picture is insane

Picture is insane Honestly, the 4K quality blew me away. Everything is super crisp and looks beautiful on my 75-inch TV.

J
Jameson
vsee box helped with the problems i had

vsee box helped with the problems i had.thanks to everyone who help

J
Jay
Way smoother than his old setup

Bought this as a gift for my close friend. He told me he didn't expect the streaming smoothness to be this high compared to his old glitchy generic media box. He loves it.

Z
Zoe Harrington
Looks unique and runs smooth

The box has a really clean, low-profile design that looks quite nice on my shelf. The overall performance is pretty smooth too, with no noticeable lag when clicking through the menus.

D
Diana
Works exactly like it says

The box runs completely fine. The actual performance matches the product details listed on the page perfectly.

A
Anonymous

To have ability to have the channels that you want is extremely fantastic. Would you have any type of referrals that I could give to friends and family for a discount?

W
WILLIAM HARRISON

An absolutely phenomenal solution to the video entertainment dilemma.

J
John

Working great. I had a vsee 3 pro before this and it would turn on with the TV, but the 6 pro you have to quickly agree to turn it on. That's the only draw back

A
Anonymous

Works great no complaints

A
Anonymous

Awesome amount of channels

D
Deb Anderson

We love it! The remotes microphone won't work on it

L
Linda Smith

Love it !! Especially the voice remote

  • 5 stars: 19 (83%)
  • 4 stars: 4 (17%)
  • 3 stars: 0 (0%)
  • 2 stars: 0 (0%)
  • 1 star: 0 (0%)
a
amandawilliams
Excellent Communication

Great communication. Works great.

Z
Zack45
Fine if your Wi-Fi is good

Playback is mostly stable. I get a random pause here and there during peak hours, but it usually catches up on its own without a full freeze.

C
CC
Plenty of channels to choose from

The overall content source library is quite large. There are more than enough networks and live streams to keep me busy.

R
Rick Menasco
Solved All My Streaming Issues

So glad I got this. Solved all my issues with fuzziness streaming live shows and sports. Better than I anticipated. Highly recommend.

J
Jax
Perfect size to hide away

This box is super compact. I managed to mount it right behind my computer monitor, keeping my desk completely clean and free of messy wires.

D
DN
Good help from the support team

I had a question about the settings and the customer service team replied back within a couple of hours with a really helpful solution.

J
J_TX
The keyboard remote is an absolute lifesaver

This device is incredibly user-friendly, but honestly, my absolute favorite part is the mini keyboard controller it comes with. Typing out long movie titles, search terms, or login passwords is an absolute breeze now. It is incredibly responsive, tactile, and way faster than clicking around with a standard directional pad.

N
N
The wireless speed is fantastic

Network signal is super stable. I haven't seen a single drop or loading loop while connected to my home Wi-Fi network.

E
Emma.R_NY
Basic menu

The interface is functional. Nothing fancy to look at, but it works.

G
Gwen
Has some pretty cool features

I’ve been messing around with the settings for a couple of days now. It actually comes packed with a lot of handy, practical tools that make browsing through things a lot more efficient.

B
Brandon Higgins
Fast signal connection

It connects to the signal instantly and streams without any buffering.

M
Mia Kowalski
Picture is insane

Picture is insane Honestly, the 4K quality blew me away. Everything is super crisp and looks beautiful on my 75-inch TV.

J
Jameson
vsee box helped with the problems i had

vsee box helped with the problems i had.thanks to everyone who help

J
Jay
Way smoother than his old setup

Bought this as a gift for my close friend. He told me he didn't expect the streaming smoothness to be this high compared to his old glitchy generic media box. He loves it.

Z
Zoe Harrington
Looks unique and runs smooth

The box has a really clean, low-profile design that looks quite nice on my shelf. The overall performance is pretty smooth too, with no noticeable lag when clicking through the menus.

D
Diana
Works exactly like it says

The box runs completely fine. The actual performance matches the product details listed on the page perfectly.

A
Anonymous

To have ability to have the channels that you want is extremely fantastic. Would you have any type of referrals that I could give to friends and family for a discount?

W
WILLIAM HARRISON

An absolutely phenomenal solution to the video entertainment dilemma.

J
John

Working great. I had a vsee 3 pro before this and it would turn on with the TV, but the 6 pro you have to quickly agree to turn it on. That's the only draw back

A
Anonymous

Works great no complaints

A
Anonymous

Awesome amount of channels

D
Deb Anderson

We love it! The remotes microphone won't work on it

L
Linda Smith

Love it !! Especially the voice remote