vSeeBox Shipping

Shipping Carriers

We ship via UPS/FedEx/USPS, depending on your location and package size.

Order Processing

  • Mon-Thu orders: Tracking number will be generate within 24 hours.
  • Fri-Sun orders: Tracking number will be generate on Monday.
  • Orders placed after 6:00 PM, on weekends, or holidays will be shipped on the next business day.

Processing time: 1–2 business day

Attention: Orders are not processed on Weekend and Holiday.

Delivery Updates

Please allow 48 hours after receiving your tracking number for the carrier to display the estimated delivery date.For any questions, please email us. We will respond within 24 business hours.

Holiday Shipping Notice

Please note that during U.S. federal holidays, our warehouse may be closed or operate on reduced hours. Orders placed during these times may experience slight delays. We appreciate your patience and understanding.

Estimated Delivery Time

  • United States: 2–7 business days
  • USA Remote Regions: 5-15 business days

Total estimated delivery time:

  • United States: 1–2 day processing + 1–5 days transit = 2–7 business days

Delivery times may vary slightly depending on your exact location and carrier operations.

vSeeBox FAQs

Is there any product warranty?

1 year warranty and lifetime customer support. 30-day return and exchange.

What it's shipping policy?

Please check Shipping Policy

What it's refund policy?

Please check Refund Policy.

Where can I track my order?

Please check Order Tracking

Where can I apply for a return or exchange?

Please check 30-day return and exchange.

Do you have a vSeeBox Certificate of Authorized Distributor Verification?

vSeeBox Vision is official retail store, which is factory-to-consumer.

vSeeBox won't turn on

1. Check the Front LED Power Light

  • No light at all: Power is not reaching the unit (dead adapter, loose connection, or faulty outlet).
  • Red light: The box is receiving power but stuck in standby or failing to boot.
  • Blue/Green light: The box is actually ON. The issue is display-related rather than power-related.

2. Verify Power Connections

  • Plug the power adapter directly into a known-working wall outlet rather than a power strip or surge protector.
  • Ensure the DC power jack is fully and firmly pushed into the back of the box.
  • If you have a spare compatible power adapter (5V / 2A or 5V / 3A with matching barrel plug size), test it. A failed power adapter is the most common cause of a box that won't turn on.

3. Test Remote & Manual Powering

  • Replace the AAA batteries in the remote.
  • If the remote unpaired from Bluetooth, point it directly at the front receiver (infrared mode) from 2–3 feet away.
  • Unplug the power cable, wait 30 seconds, and plug it back in. Most vSeeBox models automatically initiate boot-up when power is restored without needing the remote.

4. Fix Display Output Issues (If LED Light is Blue)

  • Verify your TV source input matches the physical port used (e.g., HDMI 1, HDMI 2).
  • Disconnect and reconnect both ends of the HDMI cable, or test a different HDMI cable.
  • Plug the box into a different TV or monitor to rule out HDMI handshake/resolution incompatibilities.

4. Damage Box

Network troubleshooting for vSeeBox

You can find a solution based on this article:Network Troubleshooting for vSeeBox

How to fix vSeeBox live TV not working – no signal, frozen or crash fix

Please check this instruction

What’s the difference between model V6 plus and V6 max?

Both the VSeeBox V6 Plus and V6 Max run on Android 14 and support 8K UHD streaming, Wi-Fi 6, Bluetooth, and smooth playback for live TV and on-demand content. At first glance, their core specs look similar, but the real difference is in performance optimization and software features.

The V6 Plus is equipped with a newer chipset that delivers faster response times, smoother app switching, and better multitasking. It also supports split-screen mode, making it more suitable for power users or families who frequently switch between apps. In addition, the V6 Plus offers broader media and audio format compatibility and access to newer features.

The V6 Max, on the other hand, focuses on stability and everyday streaming needs. It delivers reliable 8K playback without extra multitasking features and is often priced more affordably.

How to use split-screen mode on the vSeeBox V6 Plus

Please following this video on YouTube

How to setup my vSeeBox V6 Plus/V6 Max/V6 Pro/V5 Pro?

Please following this video on YouTube

How to program the VSeeBox V6 Max,V6 Pro and V6 Plus remotes to control your TV

Please following this video on YouTube

  • 5 stars: 16 (84%)
  • 4 stars: 3 (16%)
  • 3 stars: 0 (0%)
  • 2 stars: 0 (0%)
  • 1 star: 0 (0%)
R
RDAWG
Very good quality!

Very good TV box! It has no disruptions while you are watching it!

E
Emma Rodriguez
Best deal on the market & Brand new!

Seller accepted a very reasonable offer slightly below their list price on a unit, which was already 10+% below the average price tag these boxes typically carry. I've gotten these exact boxes from other sources before, and this is by far the best deal I've come across. Product arrived exactly as advertised, in brand new unopened condition. Shipped and arrived quickly which was very nice. I 100% recommend doing business with them if you're looking for a product that they sell.

W
W
Got all my usual apps without an issue

The app store selection is decent. Found my go-to apps and a couple of utility tools right away, didn't even need to hassle with sideloading anything extra.

B
Benny
The 4K resolution is completely real

I was skeptical at first because so many of these media players advertise ultra-high definition but look completely blurry. This one actually delivers. The picture quality on our 70-inch living room television looks crystal clear, sharp, and the colors are super bright.

F
First9
Definitely worth the money

Honestly, you get so much performance out of this little thing. Given how well it functions compared to cheaper sticks, it feels like an absolute steal.

G
Grant
Tiny box, easy to hide

The physical size of this device is tiny. It fits right on the corner of my crowded shelf without taking up space.

G
George
The search tool actually works well

I really like how precise the search engine is on this system. On my old device, I used to scroll through pages of weird results before finding the exact show I wanted. This one pulls up the correct movie or stream instantly just by typing a couple of keywords.

A
Amelia Brooks
Channels for days

The amount of live networks and movies you get is crazy. Literally found all the channels my family wanted.

C
Chloe Jenkins
Love how clean the screen looks

The UI is honestly so nice. It’s completely streamlined, looks modern, and focuses exactly on what you want to watch instead of crowding your screen with a bunch of junk tiles.

E
EmilyR_88
Perfect as Described

Item as described.

M
Mase C.
Pretty clean layout

Glad the homepage isn't cluttered with annoying ads or popups. Just a simple row of my apps.

B
B_
Ethernet connection is super stable

I plugged an internet cable directly into the back and the speed has been great. The connection is rock solid with zero drops so far.

M
M.R.
Game-changing playback ⏰

Working late hours means I miss a lot, but this catch-up tool makes it so easy to go back and watch earlier shows! 📺✨

m
mike_brown_tech
Helpful Seller

Seller was very helpful.

M
MK
Catching up made easy.

The replay feature is pretty decent. It lets me go back to earlier programs easily if I’m late getting home from work.

A
Austin.K
The voice button helps

Using the voice control is alright. It takes a brief second to pop up on screen, but it’s definitely better than clicking letters one by one.

S
Sophia Gallagher
Recommend!

I purchased my first box based on the recommendation of a family member and was pleasantly surprised and subsequently purchased 4 additional boxes for myself and other family members.

T
T.J.
Tiny footprint, huge upgrade 📦

I was worried about cluttering my entertainment center, but this box is surprisingly small! It completely hides away right behind my TV without taking up any actual shelf space. If you hate bulky tech equipment, this is a total win. 🙌

J
J-McClain
Very intuitive layout

The interface is super clean and snappy. Flipping between menus is incredibly easy, and anyone can figure it out in seconds.

  • 5 stars: 16 (84%)
  • 4 stars: 3 (16%)
  • 3 stars: 0 (0%)
  • 2 stars: 0 (0%)
  • 1 star: 0 (0%)
R
RDAWG
Very good quality!

Very good TV box! It has no disruptions while you are watching it!

E
Emma Rodriguez
Best deal on the market & Brand new!

Seller accepted a very reasonable offer slightly below their list price on a unit, which was already 10+% below the average price tag these boxes typically carry. I've gotten these exact boxes from other sources before, and this is by far the best deal I've come across. Product arrived exactly as advertised, in brand new unopened condition. Shipped and arrived quickly which was very nice. I 100% recommend doing business with them if you're looking for a product that they sell.

W
W
Got all my usual apps without an issue

The app store selection is decent. Found my go-to apps and a couple of utility tools right away, didn't even need to hassle with sideloading anything extra.

B
Benny
The 4K resolution is completely real

I was skeptical at first because so many of these media players advertise ultra-high definition but look completely blurry. This one actually delivers. The picture quality on our 70-inch living room television looks crystal clear, sharp, and the colors are super bright.

F
First9
Definitely worth the money

Honestly, you get so much performance out of this little thing. Given how well it functions compared to cheaper sticks, it feels like an absolute steal.

G
Grant
Tiny box, easy to hide

The physical size of this device is tiny. It fits right on the corner of my crowded shelf without taking up space.

G
George
The search tool actually works well

I really like how precise the search engine is on this system. On my old device, I used to scroll through pages of weird results before finding the exact show I wanted. This one pulls up the correct movie or stream instantly just by typing a couple of keywords.

A
Amelia Brooks
Channels for days

The amount of live networks and movies you get is crazy. Literally found all the channels my family wanted.

C
Chloe Jenkins
Love how clean the screen looks

The UI is honestly so nice. It’s completely streamlined, looks modern, and focuses exactly on what you want to watch instead of crowding your screen with a bunch of junk tiles.

E
EmilyR_88
Perfect as Described

Item as described.

M
Mase C.
Pretty clean layout

Glad the homepage isn't cluttered with annoying ads or popups. Just a simple row of my apps.

B
B_
Ethernet connection is super stable

I plugged an internet cable directly into the back and the speed has been great. The connection is rock solid with zero drops so far.

M
M.R.
Game-changing playback ⏰

Working late hours means I miss a lot, but this catch-up tool makes it so easy to go back and watch earlier shows! 📺✨

m
mike_brown_tech
Helpful Seller

Seller was very helpful.

M
MK
Catching up made easy.

The replay feature is pretty decent. It lets me go back to earlier programs easily if I’m late getting home from work.

A
Austin.K
The voice button helps

Using the voice control is alright. It takes a brief second to pop up on screen, but it’s definitely better than clicking letters one by one.

S
Sophia Gallagher
Recommend!

I purchased my first box based on the recommendation of a family member and was pleasantly surprised and subsequently purchased 4 additional boxes for myself and other family members.

T
T.J.
Tiny footprint, huge upgrade 📦

I was worried about cluttering my entertainment center, but this box is surprisingly small! It completely hides away right behind my TV without taking up any actual shelf space. If you hate bulky tech equipment, this is a total win. 🙌

J
J-McClain
Very intuitive layout

The interface is super clean and snappy. Flipping between menus is incredibly easy, and anyone can figure it out in seconds.