Holiday Notice: Orders placed between 5th to 7th will begin shipping on 8th of Sep.

vSeeBox Shipping

Shipping Carriers

We ship viaย UPS/FedEx/USPS, depending on your location and package size.

Order Processing

  • Mon-Thu orders: Tracking number will be generate within 24 hours.
  • Fri-Sun orders: Tracking number will be generate on Monday.
  • Orders placed after 6:00 PM, on weekends, or holidays will be shipped on theย next business day.

Processing time: 1โ€“2 business day

Attention: Orders are not processed on Weekend and Holiday.

Delivery Updates

Please allow 48 hours after receiving your tracking number for the carrier to display the estimated delivery date.For any questions, please email us. We will respond within 24 business hours.

Holiday Shipping Notice

Please note that duringย U.S. federal holidays, our warehouse may be closed or operate on reduced hours. Orders placed during these times may experience slight delays. We appreciate your patience and understanding.

Estimated Delivery Time

  • United States: 2โ€“7 business days
  • USA Remote Regions: 5-15 business days

Total estimated delivery time:

  • United States: 1โ€“2 day processing + 1โ€“5 days transit = 2โ€“7 business days

Delivery times may vary slightly depending on your exact location and carrier operations.

vSeeBox FAQs

Is there any product warranty?

1 year warranty and lifetime customer support. 30-day return and exchange.

What it's shipping policy?

Please check Shipping Policy

What it's refund policy?

Please check Refund Policy.

Where can I track my order?

Please check Order Tracking

Where can I apply for a return or exchange?

Please check 30-day return and exchange.

Do you have a vSeeBox Certificate of Authorized Distributor Verification๏ผŸ

vSeeBox Vision is official retail store, which is factory-to-consumer.

vSeeBox won't turn on

1. Check the Front LED Power Light

  • No light at all: Power is not reaching the unit (dead adapter, loose connection, or faulty outlet).
  • Red light: The box is receiving power but stuck in standby or failing to boot.
  • Blue/Green light: The box is actually ON. The issue is display-related rather than power-related.

2. Verify Power Connections

  • Plug the power adapter directly into a known-working wall outlet rather than a power strip or surge protector.
  • Ensure the DC power jack is fully and firmly pushed into the back of the box.
  • If you have a spare compatible power adapter (5V / 2A or 5V / 3A with matching barrel plug size), test it. A failed power adapter is the most common cause of a box that won't turn on.

3. Test Remote & Manual Powering

  • Replace the AAA batteries in the remote.
  • If the remote unpaired from Bluetooth, point it directly at the front receiver (infrared mode) from 2โ€“3 feet away.
  • Unplug the power cable, wait 30 seconds, and plug it back in. Most vSeeBox models automatically initiate boot-up when power is restored without needing the remote.

4. Fix Display Output Issues (If LED Light is Blue)

  • Verify your TV source input matches the physical port used (e.g., HDMI 1, HDMI 2).
  • Disconnect and reconnect both ends of the HDMI cable, or test a different HDMI cable.
  • Plug the box into a different TV or monitor to rule out HDMI handshake/resolution incompatibilities.

4. Damage Box

Network troubleshooting for vSeeBox

You can find a solution based on this article:Network Troubleshooting for vSeeBox

Howย toย fixย vSeeBoxย liveย TVย notย workingย โ€“ย noย signal,ย frozenย orย crashย fix

Please check this instruction

Whatโ€™s the difference between model V6 plus and V6 max?

Both theย VSeeBox V6 Plusย andย V6 Maxย run on Android 14 and support 8K UHD streaming, Wi-Fi 6, Bluetooth, and smooth playback for live TV and on-demand content. At first glance, their core specs look similar, but the real difference is inย performance optimization and software features.

Theย V6 Plusย is equipped with a newer chipset that delivers faster response times, smoother app switching, and better multitasking. It also supportsย split-screen mode, making it more suitable for power users or families who frequently switch between apps. In addition, the V6 Plus offers broader media and audio format compatibility and access to newer features.

Theย V6 Max, on the other hand, focuses on stability and everyday streaming needs. It delivers reliable 8K playback without extra multitasking features and is often priced more affordably.

How to use split-screen mode on the vSeeBox V6 Plus

Please following this video on YouTube

How to setup my vSeeBox V6 Plus/V6 Max/V6 Pro/V5 Pro?

Please following this video on YouTube

How to program the VSeeBox V6 Max,V6 Pro and V6 Plus remotes to control your TV

Please following this video on YouTube

  • 5 stars: 18 (78%)
  • 4 stars: 4 (17%)
  • 3 stars: 1 (4%)
  • 2 stars: 0 (0%)
  • 1 star: 0 (0%)
C
Chase
Wi-Fi holds up fine

The wireless network connection is pretty consistent. It picks up a solid, stable signal.

T
Tyler W.
The glowing buttons help

The backlit remote is perfect for late night movies. Super easy to see the keys in the dark.

J
Jkevhill
My second VSeeBox purchase

Liked the performance of my first one so much that I decided to pick up a second unit to use on the television in my home office.

N
Natalie
Upgraded from my old V5 Pro

I used to have the V5 Pro model for a while, but decided to buy this new V6 Plus after seeing the updated version roll out. The hardware feels a bit snappier, and the new operating system layout definitely feels smoother and cleaner to click through compared to the old setup.

M
MrCinnabon
The V6 Plus is easily my favorite TV box

I have gone through several different media boxes over the last few years, but the new V6 Plus is hands down the best one yet. The operating system is incredibly refined, the hardware runs cool, and it is honestly a near-perfect device with almost no flaws.

K
Kevin
Perfect for tech-challenged seniors!๐Ÿ™

I live in the country and can't get cable - have gone through so many antennas - this box is a God send - it works great and is easy to operate even for this old gal who is not tech savvy - I absolutely love it and wish I would have done this year ago!! Wasl delivered quickly at no cost to me.๐Ÿšš

b
brian h
Flawless Experience

Excellent product, fast shipping and great packaging and shipping. I would buy from this seller again.

J
Juan Narciso
Good performance at an affordable price.

Totally worth the money. Itโ€™s very user-friendly and supports all my favorite apps without any issues. The interface runs smoothly without freezing up. ๐Ÿงผ I was skeptical about the 6K quality at this price point ๐Ÿง, but the picture is crystal clear on my screen. ๐Ÿฟ The remote is lightweight and the voice control feature works perfectly. ๐ŸŽค Definitely a great, affordable option! ๐Ÿ˜Ž

J
Jason Myers
Amazing box for a great price! ๐Ÿ’ฏ

I love this box, it does everything it says it does, and was a good price! It was delivered in the time promised, and was in a new condition. I will buy a box for my brother, if the price doesn't go up.๐Ÿคž

J
Joseph
Great for personal Media libraries.

Box is quick and snappy. Loads fast and is easy to navigate. Remote is way better than most Android boxes.

R
Robinson
Excellent Experience & Future Repurchase

Great quality and excellent condition great value and just as pictured I am very happy I will be doing business with them again

J
JamesP Reviewer
Satisfied Customer

I like it works well

J
Justin
Sleek and fast

The device has a very sleek design and loads everything smoothly without any lag.

L
Liam_H91
Just taped it behind the screen

The device is incredibly lightweight. I just used a small piece of double-sided velcro tape to stick it directly to the back of my bedroom TV frame to keep it hidden.

R
Rachel Sterling
Well-made box but took too long to arrive.

The product itself is well-made and easy to store, but delivery was significantly delayed during shipping, which wasted a lot of my time.๐Ÿ˜ฎโ€๐Ÿ’จ

O
Obaid
Great for price. We'll worth it

Works good and quick. The remote has voice control too. Good picture quality and well worth the price range.

T
Teejay
Easy setup with strong support

The product was easy to install and works good. It did arrive missing an HDMI cable, but I contacted the seller and they sent a replacement quickly.

J
Jim
One of the best ones out there!

Great streaming box, loads of room for apps, no blocking like other TV devices. Setting up a custom launcher is a breeze, so no more ads trying to sell you stuff. The remote is great as well. For streaming this is hard to beat at the price, would definitely recommend.

P
Perla Castro
Super fast and with an incredible resolution!

This TV Box has greatly improved my entertainment experience. By having Android 14, the system runs very smoothly and the applications open instantly without locking. The 8K quality is quite noticeable in the sharpness of the image. It was very easy to install. It is compact, does not take up space and the remote control responds very well. An excellent option to modernize any TV.

A
Abby_A_97
The catch-up feature is handy

It works fine, though finding the time slot took a few minutes to figure out.

T
Tess V.
Snappy menu navigation

The response time on this system is great. Scrolling through the layout feels completely smooth without any annoying UI stutters.

E
Edward Gutierrez

Love it

R
Ronald Condon

We like it so far.Everything is great!

  • 5 stars: 18 (78%)
  • 4 stars: 4 (17%)
  • 3 stars: 1 (4%)
  • 2 stars: 0 (0%)
  • 1 star: 0 (0%)
C
Chase
Wi-Fi holds up fine

The wireless network connection is pretty consistent. It picks up a solid, stable signal.

T
Tyler W.
The glowing buttons help

The backlit remote is perfect for late night movies. Super easy to see the keys in the dark.

J
Jkevhill
My second VSeeBox purchase

Liked the performance of my first one so much that I decided to pick up a second unit to use on the television in my home office.

N
Natalie
Upgraded from my old V5 Pro

I used to have the V5 Pro model for a while, but decided to buy this new V6 Plus after seeing the updated version roll out. The hardware feels a bit snappier, and the new operating system layout definitely feels smoother and cleaner to click through compared to the old setup.

M
MrCinnabon
The V6 Plus is easily my favorite TV box

I have gone through several different media boxes over the last few years, but the new V6 Plus is hands down the best one yet. The operating system is incredibly refined, the hardware runs cool, and it is honestly a near-perfect device with almost no flaws.

K
Kevin
Perfect for tech-challenged seniors!๐Ÿ™

I live in the country and can't get cable - have gone through so many antennas - this box is a God send - it works great and is easy to operate even for this old gal who is not tech savvy - I absolutely love it and wish I would have done this year ago!! Wasl delivered quickly at no cost to me.๐Ÿšš

b
brian h
Flawless Experience

Excellent product, fast shipping and great packaging and shipping. I would buy from this seller again.

J
Juan Narciso
Good performance at an affordable price.

Totally worth the money. Itโ€™s very user-friendly and supports all my favorite apps without any issues. The interface runs smoothly without freezing up. ๐Ÿงผ I was skeptical about the 6K quality at this price point ๐Ÿง, but the picture is crystal clear on my screen. ๐Ÿฟ The remote is lightweight and the voice control feature works perfectly. ๐ŸŽค Definitely a great, affordable option! ๐Ÿ˜Ž

J
Jason Myers
Amazing box for a great price! ๐Ÿ’ฏ

I love this box, it does everything it says it does, and was a good price! It was delivered in the time promised, and was in a new condition. I will buy a box for my brother, if the price doesn't go up.๐Ÿคž

J
Joseph
Great for personal Media libraries.

Box is quick and snappy. Loads fast and is easy to navigate. Remote is way better than most Android boxes.

R
Robinson
Excellent Experience & Future Repurchase

Great quality and excellent condition great value and just as pictured I am very happy I will be doing business with them again

J
JamesP Reviewer
Satisfied Customer

I like it works well

J
Justin
Sleek and fast

The device has a very sleek design and loads everything smoothly without any lag.

L
Liam_H91
Just taped it behind the screen

The device is incredibly lightweight. I just used a small piece of double-sided velcro tape to stick it directly to the back of my bedroom TV frame to keep it hidden.

R
Rachel Sterling
Well-made box but took too long to arrive.

The product itself is well-made and easy to store, but delivery was significantly delayed during shipping, which wasted a lot of my time.๐Ÿ˜ฎโ€๐Ÿ’จ

O
Obaid
Great for price. We'll worth it

Works good and quick. The remote has voice control too. Good picture quality and well worth the price range.

T
Teejay
Easy setup with strong support

The product was easy to install and works good. It did arrive missing an HDMI cable, but I contacted the seller and they sent a replacement quickly.

J
Jim
One of the best ones out there!

Great streaming box, loads of room for apps, no blocking like other TV devices. Setting up a custom launcher is a breeze, so no more ads trying to sell you stuff. The remote is great as well. For streaming this is hard to beat at the price, would definitely recommend.

P
Perla Castro
Super fast and with an incredible resolution!

This TV Box has greatly improved my entertainment experience. By having Android 14, the system runs very smoothly and the applications open instantly without locking. The 8K quality is quite noticeable in the sharpness of the image. It was very easy to install. It is compact, does not take up space and the remote control responds very well. An excellent option to modernize any TV.

A
Abby_A_97
The catch-up feature is handy

It works fine, though finding the time slot took a few minutes to figure out.

T
Tess V.
Snappy menu navigation

The response time on this system is great. Scrolling through the layout feels completely smooth without any annoying UI stutters.

E
Edward Gutierrez

Love it

R
Ronald Condon

We like it so far.Everything is great!