Holiday Notice: Orders placed between 5th to 7th will begin shipping on 8th of Sep.

vSeeBox Shipping

Shipping Carriers

We ship via UPS/FedEx/USPS, depending on your location and package size.

Order Processing

  • Mon-Thu orders: Tracking number will be generate within 24 hours.
  • Fri-Sun orders: Tracking number will be generate on Monday.
  • Orders placed after 6:00 PM, on weekends, or holidays will be shipped on the next business day.

Processing time: 1–2 business day

Attention: Orders are not processed on Weekend and Holiday.

Delivery Updates

Please allow 48 hours after receiving your tracking number for the carrier to display the estimated delivery date.For any questions, please email us. We will respond within 24 business hours.

Holiday Shipping Notice

Please note that during U.S. federal holidays, our warehouse may be closed or operate on reduced hours. Orders placed during these times may experience slight delays. We appreciate your patience and understanding.

Estimated Delivery Time

  • United States: 2–7 business days
  • USA Remote Regions: 5-15 business days

Total estimated delivery time:

  • United States: 1–2 day processing + 1–5 days transit = 2–7 business days

Delivery times may vary slightly depending on your exact location and carrier operations.

vSeeBox FAQs

Is there any product warranty?

1 year warranty and lifetime customer support. 30-day return and exchange.

What it's shipping policy?

Please check Shipping Policy

What it's refund policy?

Please check Refund Policy.

Where can I track my order?

Please check Order Tracking

Where can I apply for a return or exchange?

Please check 30-day return and exchange.

Do you have a vSeeBox Certificate of Authorized Distributor Verification?

vSeeBox Vision is official retail store, which is factory-to-consumer.

vSeeBox won't turn on

1. Check the Front LED Power Light

  • No light at all: Power is not reaching the unit (dead adapter, loose connection, or faulty outlet).
  • Red light: The box is receiving power but stuck in standby or failing to boot.
  • Blue/Green light: The box is actually ON. The issue is display-related rather than power-related.

2. Verify Power Connections

  • Plug the power adapter directly into a known-working wall outlet rather than a power strip or surge protector.
  • Ensure the DC power jack is fully and firmly pushed into the back of the box.
  • If you have a spare compatible power adapter (5V / 2A or 5V / 3A with matching barrel plug size), test it. A failed power adapter is the most common cause of a box that won't turn on.

3. Test Remote & Manual Powering

  • Replace the AAA batteries in the remote.
  • If the remote unpaired from Bluetooth, point it directly at the front receiver (infrared mode) from 2–3 feet away.
  • Unplug the power cable, wait 30 seconds, and plug it back in. Most vSeeBox models automatically initiate boot-up when power is restored without needing the remote.

4. Fix Display Output Issues (If LED Light is Blue)

  • Verify your TV source input matches the physical port used (e.g., HDMI 1, HDMI 2).
  • Disconnect and reconnect both ends of the HDMI cable, or test a different HDMI cable.
  • Plug the box into a different TV or monitor to rule out HDMI handshake/resolution incompatibilities.

4. Damage Box

Network troubleshooting for vSeeBox

You can find a solution based on this article:Network Troubleshooting for vSeeBox

How to fix vSeeBox live TV not working – no signal, frozen or crash fix

Please check this instruction

What’s the difference between model V6 plus and V6 max?

Both the VSeeBox V6 Plus and V6 Max run on Android 14 and support 8K UHD streaming, Wi-Fi 6, Bluetooth, and smooth playback for live TV and on-demand content. At first glance, their core specs look similar, but the real difference is in performance optimization and software features.

The V6 Plus is equipped with a newer chipset that delivers faster response times, smoother app switching, and better multitasking. It also supports split-screen mode, making it more suitable for power users or families who frequently switch between apps. In addition, the V6 Plus offers broader media and audio format compatibility and access to newer features.

The V6 Max, on the other hand, focuses on stability and everyday streaming needs. It delivers reliable 8K playback without extra multitasking features and is often priced more affordably.

How to use split-screen mode on the vSeeBox V6 Plus

Please following this video on YouTube

How to setup my vSeeBox V6 Plus/V6 Max/V6 Pro/V5 Pro?

Please following this video on YouTube

How to program the VSeeBox V6 Max,V6 Pro and V6 Plus remotes to control your TV

Please following this video on YouTube